Refund policy

Refund & Return Policy

Last updated: July 28, 2026

Thank you for shopping with Dolphin Lab.

At Dolphin Lab, every product is made especially for you using a Print-on-Demand production process. Because each item is produced only after an order is placed, we kindly ask you to read our Refund & Return Policy carefully before making a purchase.

Contact Us Before Returning Any Item

Please do NOT return any item without contacting us first.

Before requesting a return, refund, or replacement, please contact our customer support team at:

Email: dolphinlab.shop@gmail.com

Our team will review your request and provide further instructions if a return is required.

Returns will only be accepted after prior approval and communication via email.

Returns sent without prior authorization or without prior email communication will not be accepted.

Return Address

Our return address is not publicly available.

If your return request is approved, we will provide the correct return address and return instructions via email.

Please do not send any products back without receiving our confirmation.

Damaged, Defective or Incorrect Items

If your order arrives:

damaged,
defective,
misprinted,
or you received the wrong item,

please contact us within 14 days after delivery.

To process your request quickly, please include:

your order number,
a brief description of the issue,
clear photos showing the problem.

After reviewing your request, we will, at our discretion:

send a free replacement,
issue a full refund,
or provide another appropriate solution.

If the issue is caused by a manufacturing defect or our error, Dolphin Lab will cover the return shipping costs where applicable.

Returns

Since all products are made to order, we generally do not accept returns or exchanges for reasons such as:

ordering the wrong size,
selecting the wrong color,
changing your mind,
providing an incorrect shipping address,
or any other customer-related purchasing decision.

Any return will only be accepted after prior agreement via email with Dolphin Lab. Unauthorized returns will be refused.

Please review all product descriptions, size charts, and shipping information carefully before placing your order.

Return Shipping Costs

Customers are responsible for the cost of returning approved items, unless otherwise required by applicable law.

Returns are accepted only after prior contact and written approval via email. Please do not send any items back without contacting us first. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and the correct return address via email.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, misprinted, or the wrong product was delivered. In such cases, we will provide an appropriate solution at no additional cost to the customer.

Condition of Returned Items

Returned items must be in their original condition. Customers may inspect and try on items as they would in a physical retail store. Items that have been worn beyond normal try-on, washed, altered, damaged, or otherwise used in a way that exceeds what is necessary to inspect their nature, characteristics, and fit may be subject to a reduction in the refund amount or may not qualify for a full refund, to the extent permitted by applicable law.

Refunds

Refunds are issued only after your request has been reviewed and approved.

If approved, the refund will be processed using your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Shipping costs are non-refundable unless required by law or when the refund results from our error.

Lost Packages

If your package appears to be lost during shipping, please contact us as soon as possible.

We will investigate the shipment with the shipping carrier and work with you to find an appropriate solution, including a replacement or refund where applicable.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided and the order has already entered production or has been shipped, we may not be able to offer a refund or replacement.