Shipping policy

Shipping Policy

Last updated: July 28, 2026

Thank you for shopping with us! We are committed to delivering high-quality products as quickly and efficiently as possible.

Order Processing

All of our products are made to order through our trusted print-on-demand partner, Gelato.

  • Processing time: 2–5 business days
  • Orders are processed Monday through Friday, excluding public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times after production:

  • Germany: 2–5 business days
  • Europe: 3–7 business days
  • United Kingdom: 4–8 business days
  • United States & Canada: 5–10 business days
  • Australia & New Zealand: 5–12 business days
  • Rest of the World: 7–15 business days

Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, product type, and order size.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).

Please allow up to 48 hours for tracking information to become active.

Multiple Items

If your order contains multiple products, they may be shipped separately from different production facilities to ensure the fastest possible delivery.

You may receive multiple tracking numbers for a single order.

Incorrect Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided, additional shipping charges may apply if the order needs to be reshipped.

Lost, Damaged, or Delayed Packages

If your package arrives damaged, is lost in transit, or experiences an unusually long delay, please contact us as soon as possible.

We will work with our production and shipping partners to investigate the issue and help find the best possible solution.

Order Changes & Cancellations

Because all products are custom-made after an order is placed, orders can only be changed or canceled within a short period after purchase.

Once production has started, changes or cancellations are no longer possible.

Contact Us

If you have any questions regarding shipping or your order, please don't hesitate to contact our customer support.

We appreciate your patience and thank you for supporting our small business!